Job Specification

IT Support Technician

We are currently looking for an experienced IT Support Technician on a full-time permanent contract to join the team at our head office in Telford.

Salary: Depending on experience

About us

Elements Europe has successfully positioned itself as a leading organisation in the UK’s off-site manufacturing and construction market; having an enviable portfolio of projects across hotels, residential and student accommodation has put us as one of the UK’s leading offsite building solutions.

Following substantial investment by a leading global construction firm, GS Engineering & Construction (GS E&C), Elements Europe have a number of large projects in the pipeline and is looking to scale up the delivery capability with immediate effect.


We are currently looking for IT Support Technician to join our team. The role will involve, reporting and communicating with the Head of IT you will be maintaining and running all network and hardware requirements for two sites within the Shropshire area.


  • New User/PC setup, occasional PC/Server Build
  • Network config & use. Switching & Cat6 termination
  • Working in Office 365 Environment.
  • Administration of Anti-Virus software
  • Repairing Hardware such as Laptops, PCs and Printers to minimise disruption to end users
  • Contribute to department knowledgebase
  • Remote support via TeamViewer
  • Assisting with ongoing IT projects
  • Respond to system down requests immediately
  • Create and maintain company reports
  • End user Support.

Skill Set

  • A qualification/education in an IT related field
  • Previous experience in an IT Helpdesk/Project environment
  • Strong Microsoft Office skills,
  • Experience with Office 365 administration,
  • Experience of Virtual machines.
  • VPN Knowledge.
  • Proven experience of troubleshooting Hardware and Software problems
  • Ability to work independently or part of a small team
  • Ability to communicate effectively with non-technically minded end users
  • Liaising with 3rd party support teams/consultants
  • Ability to prioritise workload
  • ‘Can-do’ positive attitude essential
  • Quick to learn and able to adapt to change of environment
  • Due to the nature of the role a flexible approach to working hours is required as out of hours support maybe required
  • Willingness to learn new skills

Why work for us?

  • Permanent contract
  • 40-hour a week – Monday – Friday 8.00am – 16.00pm
  • Car parking on site
  • Full Training will be given

If there are any further questions please don’t hesitate and contact me at 01952 767 096 or

Elements Europe inspires great diversity within our company and in our key values, we are proud to be an equal opportunities employer with a diverse workforce from a range of demographics and backgrounds.

We are seeking enthusiastic individuals with a passion for learning, to join our team based in Telford so if you like the sound of the above then apply today!

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